2007

Code of Ethics

The Management Board and the Supervisory Boardapproved the document that is the result of involvement by all departments of the new Group, sharing their values and principles of conduct in relations with each stakeholder.The strong corporate identity is founded on the social and environmental responsibility approaches that already characterised the strategic guidelines of the pre-merger companies. Mechanisms for dealing with reports of stakeholders’ failure to observe the Code of Ethics have been fine-tuned and formalised. All the Group’s Companies adopt the Code of Ethics and the principles expressed therein.

Internal policy

The arms policy and environmental policy were issued. Their aim is to guarantee transparency and professionalism in relations with the various stakeholders, and security and quality in the management of key processes for the Bank’s core business areas.

Management model

The CSR Unit has adopted a management model that establishes a criterion of “self-responsibilisation” for Bank departments involved in guaranteeing application of the values and principles of social responsibility in their day-to-day business activities. The model is centred on the Social Report, prepared in a series of steps: listening to stakeholders, definition of improvement objectives, implementation of projects and initiatives, and their efficiency testing.

Network of CSR Delegates

 The Human Resources Department appointed CSR Delegates. These colleagues from various Departments, Business Units, and Italian and international subsidiaries, liaise with the CSR Unit to disseminate social responsibility culture and tools within their areas.

Adoption of international standards

Intesa Sanpaolo adopted a number of important international initiatives: Global Compact and the UNEP Financial Initiative of the UN, and the Equator Principles of the International Finance Corporation (World Bank).

Listing on ethical indexes

 Intesa Sanpaolo was listed in the FTSE4Good, ASPI Eurozone and Ethibel Investment Register ethical indexes.

2008

Publication of the first Intesa Sanpaolo Group Social Report

The 2007 Report was prepared on the basis of Global Reporting Initiative principles and indicators and achieved a B+ rating. The Intesa and Sanpaolo IMI merger is reflected in the common objectives, business activities and constant improvement processes.

Internal policy

The arms regulations for the leading Subsidiary Banks in Italy progressed steadily, and operating instructions were issued providing details on internal management policy.

Management model

 In order to analyse the level of CSR integration in management processes, verification was performed during the year by both an external CSR external consultant and the Internal Audit Department. The analysis results formed the basis for further development of the management model.

Network of CSR Delegates

 The network was extended and strengthened, also in adapting to the new organisational structure. Training for both CSR Delegates and training planners, who play a key role in disseminating corporate CSR culture, was on-going .

Multi-stakeholder forum

 The first meeting was held between opinion leaders, customers, members of the financial community, research centres, universities and NGOs. The aim is to listen to stakeholder expectations and outline the role of financial institutions in the construction of a stronger sustainable development model.

2009

Code of Ethics

The document was expanded to include more details that make the remuneration criteria of senior management and staff more transparent.

Management model

  • Two dashboards were created to collect information for monitoring:
    • engagement activities and the improvement objective plan
    • corporate organisational processes to ensure continuity in implementing the principles of the Code of Ethics.
  • The first phase of assessment regarding the Croatian Privredna Banka Zagreb, the Russian Banca Intesa and the Egyptian Bank of Alexandria was concluded. The assessment was carried out by a specialised consulting firm with the aim of evaluating the integration of CSR in local activities.
  • A new way of collecting data for the Social Report was activated. The flows of information were integrated in the Company’s technology platform which is centrally managed by the Planning and Control Department, which reports directly to the Chief Financial Officer.

Network of CSR Delegates

A new communication tool was made available - the social network - which encourages communication between the Group and the CSR Unit and makes it possible to share designs, innovative ideas and the most relevant information.
Currently, the CSR Delegates network is made up of 65 colleagues in Italy and abroad.

BoxPolicies developed in collaboration with the CSR Unit

BoxInternal control system for the application of the Code of Ethics