Anti-robbery security and support to staff who have been robbed

To combat robberies, cooperation with the Police and collaboration with Prefectures continued with the signing of a Memoranda of Understanding for the prevention of bank crimes.
In 2009, the Group signed 17 Memoranda at 17 Uffici Territoriali di Governo, taking part in various operational territorial Round Tables with local Police and leading bank representatives.Anti-robbery security
In 2009, post-robbery support was also on-going. A total of 366 bank robberies were committed in Italy (at a rate of 6.7 per 100 branches following which, during the year, 154 first level response actions took place (counselling by qualified physicians) and 121 on demand follow-up actions, which involved over 1,000 people from the Banca dei Territori Division.
Support counselling to employees involved in robbery attempts was so effective that only in a few cases was it necessary to follow-up and provide further support with a specialist visit.

Robberies

  ITALY ABROAD
  2009 2008 2007 2009 2008 2007
Robberies 366 403 443 25 11 3
N. robberies per 100 branches
6.7 7.3 8.1 1.3 1.1 0.5