Safety training

In 2009, the new Training Plan Salute, sicurezza e antirapina (Health, Security and anti-robbery) was launched with the aim of safeguarding the health and security of employees and all other persons present in the different business offices, by providing on-going training at all levels and using the most suitable methods and channels for each type of intervention. The Plan aims to flank the compulsory training coursed to further develop the employees’ level of awareness and knowledge about risks and preventive behaviours regarding health and security in the workplace.
On-going training on robbery risks was implemented and intensified through courses not only for Managers, but also for all employees working in branches. The training materials – classrooms, e-learning and Web TV courses - are available to all Group employees on a dedicated page of the Bank intranet. Specific training sessions for the "security operators' representatives" as well as for the “operators in charge of security” were held. Training days for the Group numbered almost 9,500 (just under 8,500 in Italy and over 1,000 abroad) at an overall cost of 530,000 euro (507,000 euro in Italy and 23,000 euro abroad).
To extend and re-think training on these issues, the Training Department organised a “Brainshop” (a special creative module which also proactively offers operational solutions), directly involving the trade unions that are part of the Joint Training Committee. In this area, potential intervention in addition to those already called for by legislation on the issue were identified. One suggestion was to provide different courses in relation to the role and seniority of the employees and to use additional channels beside classroom courses, such as tailor-made courses (tutor) and on-demand courses (Web TV). These courses have begun and will continue throughout 2010.

ABSENCE RATE ACCORDING TO REASON (% ON THEORETICAL WORKING DAYS)

  ITALY ABROAD
  2009 2008 2007 2009 2008 2007
% of total theoretical working days 8.30 6.87 10.33 11.42 9.05 9.37
Illness 3.89 3.31 4.27 2.29 2.93 2.13
Accident 0.13 0.04 0.12 0.07 0.08 0.07
Child care 2.32 1.45 2.31 5.23 5.43 2.94
Personal and family reasons 0.63 1.23 0.78 3.46 0.22 0.65
Leave for public duties 0.09 0.08 0.07 0.01 0.01 0.01
Leave for blood donation 0.05 0.23 0.05 0.00 0.00 0.01
Disability (Law 104/92 0.53 0.41 0.44 0.02 0.03 0.03
Other 0.66 0.12 2.28 0.34 0.35 3.53

ACCIDENTS THROUGHOUT THE YEAR

  ITALY ABROAD
  2009 2008 20071 2009 2008 2007
Accidents inside the Company 283 280 222 91 28 43
Accidents outside the Company 714 643 530 290 74 131
Total accidents throughout the year 997 923 752 381 102 174
% accidents out of the total number of employees 1.4 1.3 0.9 1.2 0.4 0.7

1 2007 Italian figures estimated