Labour/management relations

The company and trade unions continued their ongoing dialogue which began after the merger in 2007, to standardise regulations1 on issues of great interest to employees: part-time work, the Employee Security Representatives, mobility, working hours, economic measures on behalf of employees (scholarships for children, contributions for workers with dependent children or spouse suffering from disability, etc.). Of key importance was the framework agreement of 29 January 2009 which ensured uniformity of treatment to all employees of the branches, irrespective of their company of origin or of destination, safeguarding continuity of career paths for workers in cases of transfers in roles, structures or even among Group companies.
The reorganisation of the Bank sales networks also continued with joint solutions being sought, which were combined into the agreement dated 10 December 2009 to safeguard the treatment of staff involved in transfers, inside and outside of the Group, with an undertaking by the Company to make use of consensual labour transfers without jeopardising the treatment of the persons concerned.
Even in a context of adverse economic trend in Italy, the agreement of 30 September 2009 highlighted the importance of the Group’s positive results by establishing a single company bonus for the Group.
Dialogue with the trade unions also focused on strategic issues which, after a critical confrontation, were combined in the agreement signed on 2 February 2010, which provides for actions in support of employment and in areas of the country hardest hit by the crisis and the stabilisation of non-permanent contracts for those who have completed a period of work of at least nine months before the end of 2009.
In short, information, debate and negotiations with the trade unions accompanied the organisational and decision-making developments with some 90 union agreements in Italy and 102 at Group level.

1 The industry CCNL covers all Group employees in Italy.

Union leave


ITALY
 ABROAD
  2009 2008 2007 2009 2008 2007
Percentage of employees belonging to a union 79.3 77.0 75.4 28.4 36.3 28.7
Days absent due to union activities (all leave granted to union organisers 99,461 85,713 111,867 606 606 529
Days absent due to meetings/strikes (even if not organisers) 15,498 22,218 22,017 30 91 76
Days absent due to strikes 5,990 7,241 5,930 0 0 0
Days absent due to meetings 9,505 14,977 16,087 100 91 76

Abroad, dialogue with the trade unions also played an important role: in particular, at CIB (Hungary) debate with the company Works Council was crucial in the wide-ranging company restructuring.
No actions to support the right to exercise freedom of association and collective bargaining were undertaken.
In Italy, in cases of significant company restructuring, collective bargaining provides for timely information and prior consultation with employee representatives under a procedure lasting a total of 45 days, and for restructuring at a Group level, the period is extended to 50 days.

Litigation

While showing an increase as regards both the number of litigations and disciplinary measures as a result of more effective control mechanisms, the data show that, in 2009, disciplinary measures remained at a structurally limited level with regard to the total number of Group employees. An exception to this are the international subsidiaries where there was an increase in disciplinary actions which, in more serious cases, led to some layoffs, particularly at the subsidiary Pravex Bank, where, following checks and inspections regarding the internal situation, as a precursor to its integration into the Group, organisational, legal and behavioural issues had to be completely re-established.
No penalties were issued for non-compliance with labour laws.

Court cases involving currently employed staff

 ITALY ABROAD
  2009
200820072009
20082007
Termination of employment 28 33 36 123 148 70
Establishment and development of work relations 84 74 85 18 2 19
Duties and qualifications 68 79 111 45 55 70
Welfare and assistance 108 16 18 1 1 2
Economic treatment 134 47 54 41 47 69
Anti-union behaviour 10 10 3 0 0 1
Active (undertaken by the Bank against employees) 8 8 4 90 18 16
Miscellaneous 46 6 7 58 48 103
TOTAL 486 273 318 376 319 350
Requests sent to the Provincial Employment Office 221 413 335

Number of disciplinary actions

 ITALY ABROAD

2009 2008 2007 2009 2008 2007
Written censure and verbal or written reprimand 151 174 137 1,312 191 65
Reduction in remuneration (up to four hours) 0 0 7 92 10 15
Suspension from work with subtraction of remuneration (from one to ten days) 349 230 207 5 10 12
Justified dismissal 50 39 34 199 58 112
TOTAL 550 443 385 1,608 269 204
Number of disciplinary sanctions towards employees for corruption 0 0 0 0 2 0
Number of dismissals for corruption 0 0 0 0 0 2