Commitments for 2007-2009 and our achievements

WE SAID:

WHAT WE HAVE ACHIEVED IN THE THREE-YEAR PERIOD:

Focus on growing return for our shareholdersOver the period 2007-2009 net income for the year totalling around 12.6 billion euro was recorded, against which dividends were approved for a total of 5.9 billion euro. For 2008 it was decided to strengthen the Group’s financial resources rather than allocate net income for the year, except for allocation to the savings shares as envisaged in the Articles of Association. 2009 recorded a dividend yield of 3.1% on ordinary shares and 4.7% on savings shares (in 2007 6.8% and 7.4%, respectively).

Guarantee the maximum level of transparency and promptness in communications to the market

Communications with the financial community in the three-year period 2007-2009 concentrated on sustainable profitability. In the three-year period almost 200 institutional presentations were made by the Group, almost 450 financial disclosures were published, around 70 roadshows were held and approximately 750 meetings with investors and analysts. Around 36 thousand queries from shareholders were answered.

Commitment to continuous improvement of the content and user-friendliness of the corporate website

The Group’s website has been renewed and continuously upgraded with new content, based on clarity and simplicity.